Medical Decision Support® (MDS) is a decision-support program that offers employees in-depth, objective, personalized, and current information
on all medical conditions. Employees receive the information, tools, and support they need from integrated web, phone, and print-based materials. This approach
helps employees make more informed medical decisions while working with their own physician. MDS incorporates high-quality, evidence-based information
compiled by physician-led research teams. These physicians are affiliated with America's Top 5 medical schools.
Our MDS team identifies employees' specific areas of interest or concern when they first contact us. This allows the MDS
team to provide the right information to the employee at the right time in the decision-making process, which results in patient empowerment. This has resulted in reduced medical
mistakes, improved quality of care, and very high satisfaction rates among employees and their families.
Medical Decision Support (MDS) features
Highly customized information on any medical condition. Comprehensive
information kits or personalized reports are assembled by leading physicians and medical researchers.
Commonly researched topics include Chronic Conditions such as asthma, hypertension and low back pain, in addition to topics such as infertility, and cancer.
Physician conference calls. When an employee is faced with a complex medical situation, a rare diagnosis, or
complicated treatment decisions, the employee can arrange a conference call with an MDS physician and
researcher. The MDS team identifies the employee's main area of interest regarding the diagnosis,
assesses the medical history leading to the diagnosis, and notes recommended treatment options. This information enables the
research team to customize materials to address any gaps in the employee's understanding of the treatment options as well as
to provide relevant support resources.
Secure, 24/7 access to the MDS Web site. Employees can obtain general diagnosis
and treatment information, important medical research information, and resources. Employees can access links to hospital- and
physician-selection tools and online patient support resources. Employees who use the MDS phone-based
service can also receive selected content and materials on their condition on their own secure, private page on the MDS site.
In addition, they can order Comprehensive Information Kits online.
Ongoing support and follow up. Employees can receive ongoing support and follow up information from their Research Coordinator
for as long as the employees request it. This helps employees address new questions or needs that arise as their medical situation changes.