Excerpted from: Redefining Health Care: Creating Value-Based Competition on Results
Authors: Michael E. Porter and Elizabeth Olmstead Teisberg
Publisher: Harvard Business School Press, 2006

Excerpted from: Consumer-Driven Health Care: Implications for Providers, Payers, and Policymakers
Author: Regina E. Herzlinger

Essayist: David J. Hines
Publisher: Jossey-Bass, 2004