Job Responsibilities:

• Provide telephonic and email communication with clients including web navigation assistance, evaluation of current health information needs, and referral to other resources
• Manage assigned client workload, including ongoing client follow-up and customization of report materials
• Participate in maintaining up to date library of hardcopy and electronic educational materials, including obtaining appropriate copyright permissions for all externally obtained content
• Maintain knowledge of all core and custom educational materials, CMR web tools, and other corporate employers benefit programs, in order to provide informational and navigational support to assigned clients
• Communicate with client’s assigned research teams, regarding changes in client’s information needs, and client feedback regarding educational materials received
• Coordinate development of custom reports with assigned team physicians
• Conduct feedback surveys with clients to evaluate satisfaction, utilization of services provided, and changes in treatment or lifestyle
• Assist with developing and maintaining policies and procedures related to client interactions and support
• Participate in physician conference calls with clients, including routine evening calls, as required
• Maintain timely accurate entry of all contents and client interactions in database
• Comply with all government mandated HIPAA Privacy Standards

Desired Skills and Experience:

• College degree in a medical/health field (Nursing, Health Education, Public Health), Bachelor’s Degree preferred or Registered Nurse with an Associate degree and equivalent experience
• Recent experience in a medical or health education environment doing direct adult patient education, disease management or coaching
• Experience communicating medical information to a non-medical audience
• Dedicated to providing high quality, professional, customer service
• Proficient computer and internet navigation skills
• Experience working with a variety of digital/internet media and interest in exploring new information technology
• Excellent written and verbal communication skills
• Enthusiastic, must enjoy working independently and in a team environment