Patricia, 36 years old, was recently diagnosed with Multiple Sclerosis (MS).  She was also experiencing loud ringing in her ears making it very difficult to hear on the telephone at work.  She was very concerned that this was affecting her performance and worried that she may lose her job.  When discussing this problem with her doctor she was told it was related to the MS and there was nothing that could be done to prevent it.

Patricia called CMR to get information on MS, the treatments available and the side effects of MS.  When she spoke with the CMR, the CMR physician had never heard of MS causing hearing loss.  CMR did extensive research on MS and hearing loss and could not find anything in the medical literature that confirmed this.  CMR sent Patricia a report on MS, the treatment options available and all of the known side effects of MS. 

Patricia read the report and told her doctor she had done some research and that MS did not appear to cause hearing loss.  Uncomfortable with the answers she was getting, she then sought a second opinion for the first time.  The new doctor confirmed that indeed she had MS but also diagnosed her with a second medical condition, “Ménière’s Syndrome”, a highly treatable disease that was causing the hearing loss.  Within weeks, Patricia’s hearing returned to normal and she was able to work again.